South Feather Water and Power Agency bills on a monthly basis. This billing will include a monthly service fee for the meter/backflow (backflow if applicable), as well as consumption for the prior month’s usage. Fees can vary depending on the size of meter, type of account (either irrigation or domestic water) and usage. Whether you plan to reside at the respective property or use it as a rental property, the account will remain in your name for as long as you are the legal owner of the property. We are more than happy to send your billing to an alternate address or directly to the service address if you so choose. SFWPA offers online bill pay through our website (www.southfeather.com/Bill-Pay) as well as the option to set up recurring payments to a credit/debit card or to your checking account.  We are here to answer any questions or concerns you may have about your water service.

Information you may wish to know:

• SFWPA maintains the distribution system up to and including the meter and backflow device(if applicable on the property). If there are problems with either device, please call our office for personnel to investigate and repair.
• Any equipment after these devices are the responsibility of the homeowner.
• In many areas within SFWPA’s service area, you may experience very-high water pressures. It is important for the homeowner to maintain and periodically inspect your pressure regulating valve.
• If there is a need for repairs to your water system, you may call (530) 533-4578 at any time (day or night) to have your water shut for repairs. This service is free of charge to our customers and we encourage our customers to utilize this option to avoid any damages to the meter. Customers are responsible for the cost to repair any damages associated.
• Your account is billed monthly and due within 10 days
• You will receive a mailed delinquency notice at a $3.00 charge to you if your balance exceeds 54 days. If additional time is needed, please call our office so we can discuss a payment arrangement with you.
• By California law (SB998), SFWPA is required to deliver a notice to your door a minimum of 7 business days before your service is disconnected. For more information, please visit www.southfeather.com/sb998
• If your service is disconnected for non-payment, the entire account balance must be paid before service can be restored.
• SFPWA offers an email service to allow you to know what is happening within our agency. If you would like more information visit https://www.southfeather.com/communication-page

Our customer service team is available Monday – Friday from 8am -5pm to assist and answer questions pertaining to starting or stopping a SFWPA water service.